Yearly Archives: 2017


What does good look like for your organisation?

What does good look like? It might be obvious when we see it, but if we are on the wrong track, we might never see it. How can systems thinking help us discover what good looks like? Knowing what good looks like is fundamental to any enterprise’s success. Once an enterprise understands what good [...]

By |2018-05-03T15:44:08+09:30February 28th, 2017|Purpose, Systems Thinking, Uncategorised|0 Comments

The Centrelink automated debt recovery system fails the pub test

It has been widely reported that the Centrelink debt recovery system has failed the pub test. Why does it matter and what should have been done? The summer has not been a good one for the Australian government as it continues to reel from self-inflicted crises. The parliamentary expenses scandal continues to claim scalps, [...]

By |2018-05-03T15:27:27+09:30January 27th, 2017|System Failure, Systems Thinking|0 Comments